Modified Order Text Templates:

If you want your customers to be notified of changes to their order details, changes to date and time, or any other relevant modifications, we recommend using templates like these. Adding as many order identifiers as possible is crucial for these messages to ease confusion. 

These messages are typically sent after a customer changes an order to confirm that their requests were understood. We advise that customers are called rather than texted for unexpected changes.

Standard Modified Order Text Template:

#firstName, this is #locationName, letting you know that your recent order with us has been modified. Your order is on #orderDate with an arrival window between #arrivalWindow. If you have any questions, please feel free to text or call! Your order number is #orderNumber

Modified Order Text Template with Changed Line Items:

#firstName, this is #locationName, letting you know that your recent order with us has been modified. The following line items have been [removed/modified]:

If you have any questions, please feel free to text or call! Your order number is #orderNumber.

 Modified Order Text Template with Updated Delivery Time:

#firstName, this is #locationName, letting you know that your recent delivery with us has been modified. Your delivery has been rescheduled to #orderDate with an arrival window between #arrivalWindow. If you have any questions, please feel free to text or call! Your order number is #orderNumber