Confirmation Text Message Templates

Confirmation text messages are sent out to a customer as soon as they place an order, make an appointment, or book a service. Key points to include in these messages are date and time, order list, and order number where relevant. 

Personalizing confirmation text messages with customers’ names, address, and any other identifying details is always recommended but not required. Showing you know which customer you are speaking to helps to make messages seem less automated and makes them feel special!

Here is an ever-growing list of the templates our clients use day-to-day to text their customers. Even if you don’t use a texting service currently, try testing out these templates with your customers and see how they respond to our vetted templates:

Standard text confirmation template:

Hello #firstName, thank you for booking your order with #locationName! Your appointment is set for #orderDate with an arrival between #arrivalWindow. Please send us a text if you have any questions. Thank you again!

Confirmation text message template with order number:

Hey #firstName, thank you for booking your order with #locationName! Your appointment is set for #orderDate with an arrival between #arrivalWindow. Please send us a text or call us if you have any questions. Your order number is #orderNumber.

Confirmation text message template with no set time of arrival:

Hey #firstName, thank you for booking your order with #locationName! Your appointment is set for  #orderDate. We will call you with an estimated arrival time on the morning of your service. Your order number is #orderNumber. Please send us a text if you have any questions. Thank you again!

Confirmation text message template including business type:

Hello #firstName, this is #locationName. Thank you for scheduling with us! Your appointment is scheduled for #Date between #arrivalWindow. We look forward to serving your [plumbing/accounting/construction/etc.] needs!