Confirmation Text Message Templates

Confirmation Text Message Templates Confirmation text messages are sent out to a customer as soon as they place an order, make an appointment, or book a service. Key points to include in these messages are date and time, order list, and order number where relevant.  Personalizing confirmation text messages with customers’ names, address, and any […]

Reminder Text Message Templates

Reminder Text Message Templates Reminder messages are sent to customers before an upcoming service. We typically advise that these messages be sent 72-24 hours in advance, if the booking is made several days before the appointment date. These messages help to cut down on forgotten appointments and last minute cancellations.   Standard reminder text message […]

Review Invite Text Message Templates

Review Invite Text Message Templates When using Chatavise, review invite text messages are triggered by a closed order, completed service, or a payment taken. You can simulate this experience by using the following templates to text your customers as soon as you are done serving them. When asking for a review, we recommend personalizing the […]

Modified Order Text Templates

Modified Order Text Templates: If you want your customers to be notified of changes to their order details, changes to date and time, or any other relevant modifications, we recommend using templates like these. Adding as many order identifiers as possible is crucial for these messages to ease confusion.  These messages are typically sent after […]

After Hours Response Text Message Templates

After Hours Response Text Message Templates Chatavise software intercepts customers and leads who message outside of business hours to let them know that there may not be immediate service available. You can use these templates to manually send to customers who message after hours, or when a response may take additional time:   After Hours […]